Create moments
of conquest

Monitoring at the service of humanizing customer relations, business, and not just the process.

“SX Negócios, Grupo Santander’s customer service vertical, decided to dive headlong into the connection between monitoring and business. This journey in partnership with Weduka has been transforming.

We understand monitoring as a determining mechanism for NPS growth and for an increasingly consultative and individualized service, capable of transgressing traditional models focused only on processes. All at the service of the best customer experience. At SX Negócios, we are people who dream, grow and realize, and monitoring is a great ally in this management model.

The story of conquest of this project goes beyond the initial objectives of SX, and ended up impacting also productivity indicators, such as the reduction of 50% of the evaluation time, the increase of three times in the volume of monitorships performed, and a great growth in the application of feedbacks, going from 50 to 90%. The project was so successful that it won the 2nd Weduka-x Award, 20/21 edition, Weduka’s initiative that annually awards the best cases of those who use the platform to positively impact people and businesses.

Throughout the project, the platform has evolved along with our needs, and we feel we have participated in the improvements at each new version of the system. Weduka is a partner that, like us, has continuous improvement running in its veins.”